Order & Delivery
1. ORDER CONFIRMATION
After you have placed an order, you will receive an order confirmation with invoice. The track & trace number is also shared via email. Additionally, updates can be sent via email. Add: info@dulven.com to the address book or keep an eye on the spam folder.
2. DELIVERY TIME:
Usually the delivery time of a product in stock is 7-15 days. Dulven works with several transport companies so that you can always choose the fastest and best option. Orders placed over the weekend are usually processed on Monday or Tuesday. Please consider products with exceptional delivery times and products that may be out of stock. If you have a deadline for a specific order, it is best to do this well in advance. Delivery may be postponed until the order is complete.
3. UNEXPECTED CUSTOMS DELAY
In exceptional cases, when a package arrives from abroad, the customs officer may hold the package longer than normal. If this does happen, we ask for your patience and will keep you informed of your expected delivery time. Dulven cannot be held responsible for the consequences of this delay.
4. ADDRESS DETAILS
The customer is responsible for entering the correct delivery address. Even if the order has been prepared manually, the customer must check whether the data is correct. If an address turns out to be incorrect, this is the customer's responsibility. Any additional shipping costs for collecting the package or for losing the package will be borne by the customer. Even when a payment link is created for the customer, the customer is responsible for correctly checking this information (product type, size, variant, quantity and delivery address).
5. RECEIPT OF GOODS
We are not responsible for the receipt of the goods. You are responsible for being present or ensuring that you are present at the time of delivery. If a delivery attempt has failed several times and the package is taken to a service point, it is your responsibility to collect the package on time or have it collected by an authorized person. You are responsible for regularly checking the track & trace code to see if you have missed the package. If the package is not picked up on time, it will be returned to Dulven. It is of course possible to return the package at the buyer's expense.
After you have placed an order, you will receive an order confirmation with invoice. The track & trace number is also shared via email. Additionally, updates can be sent via email. Add: info@dulven.com to the address book or keep an eye on the spam folder.
2. DELIVERY TIME:
Usually the delivery time of a product in stock is 7-15 days. Dulven works with several transport companies so that you can always choose the fastest and best option. Orders placed over the weekend are usually processed on Monday or Tuesday. Please consider products with exceptional delivery times and products that may be out of stock. If you have a deadline for a specific order, it is best to do this well in advance. Delivery may be postponed until the order is complete.
3. UNEXPECTED CUSTOMS DELAY
In exceptional cases, when a package arrives from abroad, the customs officer may hold the package longer than normal. If this does happen, we ask for your patience and will keep you informed of your expected delivery time. Dulven cannot be held responsible for the consequences of this delay.
4. ADDRESS DETAILS
The customer is responsible for entering the correct delivery address. Even if the order has been prepared manually, the customer must check whether the data is correct. If an address turns out to be incorrect, this is the customer's responsibility. Any additional shipping costs for collecting the package or for losing the package will be borne by the customer. Even when a payment link is created for the customer, the customer is responsible for correctly checking this information (product type, size, variant, quantity and delivery address).
5. RECEIPT OF GOODS
We are not responsible for the receipt of the goods. You are responsible for being present or ensuring that you are present at the time of delivery. If a delivery attempt has failed several times and the package is taken to a service point, it is your responsibility to collect the package on time or have it collected by an authorized person. You are responsible for regularly checking the track & trace code to see if you have missed the package. If the package is not picked up on time, it will be returned to Dulven. It is of course possible to return the package at the buyer's expense.